Help for Distance Learning Students
Technical support is available to students who need help with Moodle, Student Email, WebAdvisor, and the Spartan Alert System. Students should contact the JustAskTech Support Help desk at 910-275-6400 or email at firstname.lastname@example.org, students may also visit the helpdesk in the Student Success Center located in Room 105 of the Hoffler building.
Frequently Asked Questions
- What is my Moodle username?
Your username is your first initial+middle initial+lastname+last 3 digits of your JSCC ID. (Note, if you have a maiden name, your middle initial may be that initial instead.)
Example, Mary Sue Johnson, 098765, msjohnson765
- What is my Moodle password?
Your initial password is your date of birth, mmddyyyy.
Example, June 2, 1980 = 06021980
- When can I login to my course?
All courses should be open by NOON the first day of the semester. If you are unable to login to your course by that time, email the JustAskTech Support Help Desk or call 910-275-6400.
- How do I login to Moodle?
Click on the Moodle link on the College homepage or go to https://moodle.jamessprunt.edu