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Help for Distance Learning Students

Technical support is available to students who need help with Moodle, Student Email, Self-Service, and the Spartan Alert System (S.A.S.).  Students should contact the JustAskTech Support Help desk at 910-275-6400 or email at justasktechsupport@jamessprunt.edu, students may also visit the helpdesk in the Student Success Center located in the Library of the Boyette building.

Frequently Asked Questions

  • What is my Moodle username?
    Your username is your first initial+middle initial+lastname+last 3 digits of your JSCC ID. (Note, if you have a maiden name, your middle initial may be that initial instead.)
    Example, Mary Sue Johnson, 098765, msjohnson765
  • What is my Moodle password?
    Your initial password is your date of birth, mmddyyyy.
    Example, June 2, 1980 = 06021980
    **Students may also login to Moodle using their O365 email by selecting the “Login via Office 365” option on the login page.
  • When can I login to my course?
    All courses should be open by 8:00 am the first day of the semester.  If you are unable to login to your course by that time, email the JustAskTech Support Help Desk or call 910-275-6400.
  • How do I login to Moodle?
    Click on the Moodle link on the College homepage or go to https://moodle.jamessprunt.edu
  • What are the technical requirements?
    Internet access, high-speed connection recommended
    Recommend OS – Windows 10 or latest Mac OS
    Latest version of Internet browser (Chrome, Firefox, MS Edge, Safari)
    MS Office 2016
    Adobe Reader

Helpful Links



Heather Lanier
Director of Distance Learning
Phone: 910-275-6261
Email: hlanier@jamessprunt.edu

Help is only a click or phone call away!