Self-Service
Self-Service is the academic portal allowing you to view your class schedule, register and plan for classes within your academic program, view financial aid awards, pay tuition online, view unofficial transcripts, check grades, and more.
- Go to https://jamessprunt.edu/, click on Campus Toolbox and select Self-Service. (Direct link to JSCC Self-Service)
- As a new user, you will need to select Forgot your password to setup a new password.
- Enter your username and JSCC email address. Your username is the same as your email without @mail.jamessprunt.edu. For example, if your email is mjmousse123@mail.jamessprunt.edu your username is mjmousse123. (NOTE: The submit button will not be available until you press the tab key after typing your email address or clicking away from the textbox.)
- An email will be sent to your JSCC email to reset your password within 1-2 minutes. You will need to login to that account, and click on the link in the email. (If you do not receive an email, check your clutter and junk folder. If you still do not see this email, you will need to contact technical support for assistance.)
- After selecting Reset your password you will be prompted to enter your username again and select a new password. The password must be between 6-9 characters and include letters and numbers BUT NO special characters.
- You will receive a confirmation when your password has been successfully changed.
Technical Support
- If your username and password for your email or Moodle does not work, please contact the JSCC Help Desk at justasktechsupport@jamessprunt.edu or 910-275-6400. Make sure to provide your full name, your JSCC ID number, and a summary of your problem.
- The helpdesk is located in the library in the Boyette building. Hours of operation during fall and spring semester is Monday-Thursday, 7:30 am-5 pm, and Friday 8 am – 12 pm. Summer semester hours are Monday-Thursday, 8 am – 6 pm.
- If you logged in but have questions about your course, contact your instructor. Their contact information should be located in the course syllabus and the right margin of the course in an Instructor Contact block.
- If you have questions about a textbook, you may contact the JSCC bookstore at 910-275-6130, or email jscc@bkstr.com.
- Curriculum Student Services – 910-275-6360
- Continuing Education and Workforce Development – 910-275-6160